LAB ONE Regulations

REGULATIONS OF SALE OF THE ONLINE SHOP SHOP.LAB1.COM

BEFORE YOU CONCLUDE A CONTRACT, PLEASE READ THE FOLLOWING REGULATIONS CAREFULLY. IF YOU HAVE ANY QUESTIONS OR DOUBTS, PLEASE CONTACT US AT THE MAIL ADDRESS  kontakt@lab1.com

E-shop SHOP.LAB1.COM

Regulation

E-shop SHOP.LAB1.COM, operating at the website: www.shop.lab1.com, is run by the company LAB ONE SP. Z O.O. with its registered office in Radom.

Address details:

LAB ONE SP. Z O.O.
ul. Legackiego 7
26-600 Radom

e-mail: kontakt@lab1.com
Tel.: 505 402 103

KRS: 0000324247
NIP: 7962865445
Regon: 141720883

PLN: 96 1090 2688 0000 0001 4741 6479
EUR: PL 73 1090 2688 0000 0001 4971 9091
SWIFT: WBKPPLPP

§1. General Provisions

  1. SHOP.LAB1.COM sells goods via the Internet using the domain www.SHOP.LAB1.COM
  2. Orders at the shop can only be placed by people who are 18 years of age or with the consent of a statutory guardian.
  3. All products offered in the shop are brand new and have a manufacturer's warranty applicable within the territory of Poland.
  4. All prices are gross prices and include VAT.
  5. The price given for each commodity is binding from the moment of directing the order for implementation. The price is binding both for the customer and the seller – the company LAB ONE SP.  Z O.O.
  6. The company LAB ONE SP.  Z O.O. reserves the right to: change the prices of goods in the offer, except for the situation referred to in paragraph 5, introduce new goods to the offer, conducting and cancel promotional campaigns and sales on the shop websites or make changes to them.
  7. The proof of purchase (receipt or invoice) is issued for each order.
  8. The contract of sale is concluded in accordance with Polish law and in the Polish language between the buyer and the seller – the company LAB ONE SP. Z O.O. Recording, securing and sharing essential provisions of the concluded contract takes place by printing and providing the buyer with a VAT invoice or order specification.

 

§2. Placing orders and payments

  1. In order to conclude the contract of sale via an online store, go to the website: www.SHOP.LAB1.COM, select the goods and take further technical steps based on the messages displayed to the buyer and the information available on the website.
  2. Orders can be placed via:
    1. ‘basket’ located on the shop website;
    2. e-mail (preferred in case of individual orders);
    3. by sending an order to the address: kontakt@lab1.com;
  3. The shop confirms receipt of the order via e-mail within 24 hours of its receipt, while reserving the right to withdraw from the contract of sale within 5 business days from the date of placing the order by the buyer.
  4. Acceptance of the order by the store for implementation begins after confirmation of the buyer's data and: in the case of orders payable on delivery - after receiving the information about placing the order, in the case of orders paid by bank transfer - after receiving the payment to the bank account.
  5. Settlement of the transactions by credit card and e-transfer is carried out via a payment service. 
  6. If - after placing an order - it turns out that the ordered product is currently unavailable, the buyer will be informed immediately by e-mail. In the event of such a situation, the buyer decides about its implementation (increasing the waiting time or cancelling the order).
  7. The buyer may cancel the order or make changes to it only until it is shipped.
  8. The moment of the e-mail confirmation of placing the order is the last opportunity to correct the incorrectly provided personal data or an incorrect order placed by the buyer.
  9. If there is incorrect data on the fiscal receipt or invoice, the buyer should issue a corrective note in accordance with the Regulation of the Minister of Finance. A total change of the buyer’s details is not possible.
  10. In the event of orders over the amount of 300 PLN or products imported to an individual order, the shop has the right to make the order processing dependent on the advance payment by the buyer.

 

§3. Cost and delivery time

  1. The shop delivers parcels to the buyer via a courier company.
  2. The shop does not allow the personal collection of orders.
  3. Shipments are delivered within the territory of Poland and other European Union countries (additional fee for international shipments).
  4. The buyer is obliged to collect the ordered goods and settle the amounts due for ordered goods in accordance with the chosen form of payment.

 

§4. Complaints and returns

  1. A damaged or defective product should be sent to the address of the company: LAB ONE SP. Z O.O. with the note "Complaint".
  2. The cost of the returned goods is returned by the shop after receiving the parcel and positive consideration of the complaint. All complaints are processed within 7 business days from the date of their receipt. The damaged product will be exchanged for a full-quality product. If it is not possible to exchange the product, the shop will return the equivalent of the product price and shipment to the buyer or offer a different product.
  3. The Buyer, who is a consumer may withdraw from the contract and resign from the purchased goods without giving a reason within 14 days from the date of receipt of the shipment, e.g. based on a withdrawal from the contract. A statement of withdrawal from the contract should be submitted with the returned product. The store guarantees the return of the amount equal to the price of the goods within 10 working days by bank transfer to the account indicated by the Buyer. At the same time, the store informs under art. 23 of the Act on Consumer Rights, the Buyer must bear the costs of returning the goods to the store in this case. For clarification purposes only, we would like to inform you that the withdrawal from the contract referred to in the first sentence applies to all goods purchased and received under this contract: all promotional sales of purchased goods, e.g. additional products, free products added to the order, promotions to buy other products at a reduced price.

 

§5. Privacy policy and personal data protection

  1. Pursuant to art. 13 sec. 1 and sec. 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General regulation on data protection personal data, hereinafter referred to as "GDPR"), we would like to inform you that:
  2. The controller of the Buyer's personal data is LAB ONE SP. Z O.O. with the registered office in Radom, ul. Legackiego 7, 26-600 Radom, registered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, 14th Commercial Department, under KRS [National Court Register:] 0000324247, REGON [Central Registry Business Number:] 141720883, NIP [Tax Identification Number:] 7962865445. Contact with the person supervising the processing of personal data in the controller’s  organization is possible via e-mail: info@lab1.com
  3. Personal data of the Buyer will be processed in accordance with the provisions on the protection of personal data, implemented Privacy Policy, to the extent and purpose necessary to establish, shape the content of the contract, change or its solution as well as the proper implementation of services provided electronically, to the extent and purpose necessary to fulfil legitimate interests (legal purposes), and processing does not violate the rights and freedoms of the data subject as well as to the extent and purpose consistent with the consent expressed by the Buyer if you subscribed, for example, to the newsletter.
  4. Recipients of the Buyer's personal data will be accounting, logistics (including courier companies), and marketing.
  5. The Buyer's personal data will not be transferred to a third country/ international organization
  6. The Buyer's personal data will be kept for the duration of the contract and after its performance or withdrawal of consent only to the extent possible to seek possible claims before the court or if national or EU regulations or international law oblige us to retain data. The controller has the right to share the personal data of the Buyer with entities authorized under the applicable law (e.g. law enforcement authorities).
    The Buyer has the right to access his or her data and the right to rectify, delete, and limit processing, the right to data transfer, the right to object, and the right to withdraw consent at any time without affecting the lawfulness of the processing.
  7. The Buyer has the right to lodge a complaint with the Office for Personal Data Protection when the Buyer thinks that processing personal data concerning the Buyer violates the provisions of the GDPR.
  8. The provision of personal data by the Buyer is a condition for the conclusion of the contract. The Buyer is obliged to provide it and the consequence of failure to provide the personal data will be the impossibility to conclude and perform the contract.
  9. The Buyer's personal data will not be processed in an automated way, including in the form of profiling.
  10. The controller has implemented pseudonymisation, and data encryption and introduced access control which minimizes the effects of possible data security breaches. Personal data is processed by persons authorized only by the controller or the processor who the administrator works closely with.
  11. LAB ONE uses the so-called cookies (cookies). These files are saved on the Buyer's computer through our server and provide statistical data about its activity in order to select our offer to its individual needs and tastes. The Buyer may at any time disable the option of accepting cookies in his or her web browser. More information about cookies is available at http://wszystkoociasteczkach.pl

 

§ 6. Final Provisions

  1. All information, product photos, and trademarks of manufacturers are protected by copyright. It is forbidden to copy them and distribute them or use them for commercial purposes or presentations without the consent of the owners.
  2. All disputes will be resolved by amicable parties and in the event that such an agreement is not possible, the dispute will be resolved by the competent common court.
  3. Consumers also have the option of resolving disputes electronically via the ODR platform (online dispute resolution), available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
  4. Placing an order means accepting the provisions of these Regulations.
  5. The information provided on the website www.LAB1.PL does not constitute an offer within the meaning of the Civil Code.
  6. In matters not covered by the regulations, the provisions of the Act on the provision of electronic services, the Act on consumer rights, the act on personal data protection, the act on copyright and related rights, the Civil Code and other mandatory provisions of Polish law shall apply.
  7. Taking care of Consumer rights is one of the priorities of the company LAB ONE SP. Z O.O. Therefore, the provisions of these Regulations are not intended to exclude or limit any Consumer rights due to them under absolutely binding provisions of the Law, and any possible doubts should be explained in favour of the Consumer. In the event of the possible non-compliance of the provisions of these Regulations with the above-mentioned provisions, the provisions of the Consumer Rights Act prevail and they should be applied.

 

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COMPLAINT FORM (TEMPLATE)

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