FAQ

The website presents the products available in stock. If during the ordering process, the inventory changes, we will inform you immediately.

In case you forget your password, click ‘REMIND THE PASSWORD’ and enter your e-mail address that was used in the registration process. A new password will be sent to the given address

No, it is not necessary to have a login and password.

You can make purchases without registration. In this option, however, it is not possible to check the order history. For subsequent orders, you must complete the delivery details again. You also can not use any promotions for regular customers

To register in the shop, click ‘Registration’ and then ‘Register’. In the next step, please provide all the required data. After confirming the creation of the account, an e-mail with an activation link will be sent. After clicking the link, you can make purchases in the shop

You can make changes to your address data, all you have to do is click 'Edit data' after logging in

The order is transferred for implementation immediately after its submission. It is not possible to withdraw the order. You can inform BOK by e-mail - this information will stop the shipment if the package has not been sent yet. Contact us: kontakt@lab1.com

Shipment of goods takes place within 24 business hours of receiving the payment. Courier shipments arrive after 1-3 business days

Unfortunately, it is not possible to modify orders already placed. You can try to cancel the order by sending an e-mail to the address kontakt@lab1.com with information about the cancellation of the order and place the order again with the correct data. Sending an ‘unwanted’ order will be stopped if the package has not been sent yet

The status of the order is visible in the order history for registered customers. In addition, customers receive automatically generated emails that inform about the status: confirmation of the order and acceptance for implementation, sending the order. The last e-mail also contains information about the consignment note number from the selected carrier.

Of course. We deliver shipments all over the world. The prerequisite is to make a prepayment for the goods (by bank transfer or by card), collecting the items abroad is not possible (only in Poland).

No, unfortunately it is not possible to collect the purchased products personally.

The company has no influence on delivery times, deliveries usually take place between 8:00 and 18:00.

Payment for the goods may be made upon receipt of the products – cash on delivery of or on-line e-transfer or card.

On-line payments can be made within 4 business days of placing the order. Click the formula in the order confirmation. After 4 business days, if the payment has not been made, the order is automatically cancelled.

The refund is made within 14 days from the date of receipt of the product by the manufacturer .

In the case of payment on delivery, the money is returned to the account number provided in the refund form. If an on-line payment was made, we return the money to the account from which the transfer was made.

Unfortunately, typical exchange is not possible. Of course, you can return the product and at the same time place a new order.

Each customer can resign from the purchased goods without giving a reason within 14 days from the date of delivery and return the goods on terms and in compliance with the deadlines referred to in the regulations. For this purpose, the Customer should send the Seller a declaration of withdrawal from the contract concluded remotely.

The customer is requested to send back or hand over the items with the fiscal receipt (or VAT invoice) and the original return form, to the Seller's address, no later than 14 days from the date of purchase).

The complaint of the goods may take place due to a physical defect, which consists in incompliance of the sold item with the contract or due to a legal defect.

In order to file a complaint, the Buyer is asked to return the product to the address of the Seller. The Customer is asked to attach a receipt or a VAT invoice to the returned product. In connection with making a complaint, the Customer is asked to fill in the complaint form (available in the shop regulations) and send it with the product and electronically to the address kontakt@lab1.com In the case of sending the complaint form by email to the address kontakt@lab1.com complaint settlement will be sent to the Customer as a reply, also by e-mail. The complaint will be considered within 14 days from the day of submitting the complaint with a description of the reason for the complaint and the customer’s request.